Affinity Service
Performance Dashboard
Operational KPI workspaces, organized by dashboard.
Dashboards
02 programs
Authorized access only
Performance Dashboard
Operational KPI workspaces, organized by dashboard.
02 programs
103 of Atria jobs are The Residence Peninsula (W27). After that bulk, Atria drops to 10 in Aug and 1 in Sep.
Leads September volume (22), holds 22 open jobs, 7 Sep cancellations, and 33 of 39 rejected warranty claims.
Monica Herosa office took 120 jobs (41 / 72 / 7). 17 still open, including 8 On Hold.
29 leftover from August. 14 jobs still sit in New. Two rejected claims are Escalated.
Aurora #111865 (diagnosis-only) and AFIX FL #114945 (auto-replace list).
ESCALATIONS TRACKER has headers but no rows yet.
New → Forwarded → Ongoing → Escalated → Resolved.
Log both live items onto the Escalations sheet.
| Date | Servicer | Ticket | Reason | Status |
|---|---|---|---|---|
| 2026-09-11 | Aurora Appliance | 111865 | Diagnosis only not covered | Escalated |
| 2026-09-15 | AFIX FL | 114945 | Auto Replace List | Escalated |